dEPOSIT FEE
The money will cover to buy any needed materials to make the commission. This will also cover the time I will put in when I start working on your commission. The biggest reason for having a deposit fee is this gives me piece of mind in knowing that you are serious about commissioning.
A deposit fee is taken out of the initial price of the entire commission. For example: If the commission piece cost $250.00 then $50,00 would be the deposit fee, and you pay the rest ($200.00) once the piece is finished. Deposits are non refundable, mainly because the deposit are suppose to cover the time I spent working on the piece until completion.
APPROVAL PROCESS
To make sure you get everything you want for your commission, I have set up an approval process. This means I will walk you through your commission with approval. I will send you photos of the process once everything is approved I move on to the next step. This way you know EXACTLY what you are getting without all the guess work.
Shipping
All completed work is shipped promptly via USPS Priority Mail, with an estimated delivery time of 2-3 business days. If you require expedited shipping, please contact me before making your purchase to confirm availability.
To ensure smooth delivery, please double-check that your shipping address is accurate before placing your order. While I am not responsible for delays caused by customs or issues with the postal service, I can help with opening claim through the post office . Though I do not offer re-dos on commissions once shipped, I may provide a discount on a new order as a gesture of apology for postal service-related issues.
ALTER FEE
An alter fee is a fee you pay for any alterations you want to make to a finish piece before shipping. You could request to alter the piece after proof has been sent TWICE for no charge, after the second alteration there will be a fee. The alter fees are normally low priced if the work is minimal but can be raised depending on the work.
returns
I intentionally package and ship each item in such a way that damages are prevented. If your artwork arrives damaged, please take a photograph of the damage immediately and send it to me via email at splconte@gmail.com. Because I seek 100% customer satisfaction, all requests are met prior to shipping. Unfortunately, once an order is placed and shipped the order cannot be canceled or refunded if it’s a commission piece.
